HOW TO FILE FOR A RETURNS OR EXCHANGE
Returns made simple
We know that sometimes an order doesn't turn out exactly as you hoped. Maybe the size isn't quite right, the item wasn't what you expected, or something arrived damaged. Whatever the reason, we're here to make your return or exchange as easy and stress-free as possible.
Before you start
- Your order number and the email used on the order
- Items unworn with original tags, labels and packaging
- Within 30 days of delivery
- A photo if the item is damaged or incorrect
- Read the Return & Exchange Policy for full details
Step by step
Nine quick steps in the Returns Portal.
Find your order
- Go to our Returns Portal.
- Enter your email address and order number so we can quickly find your purchase.
Choose the item
- Select the product you'd like to return or exchange.
Tell us the reason
- Damaged, defective, or wrong item – please upload a photo so we can send you a replacement right away.
- Wrong size, changed your mind, or it just didn't feel right – choose this option so we know how best to assist you.
Confirm the item's condition
- Items must be unworn, unused, and still have their original tags, labels, and packaging to qualify for a return.
- If an item has been worn or used, we won't be able to accept it back.
Shipping costs
- Return shipping is paid by the customer.
- If your order received free shipping, everything is refunded except the original shipping cost.
- If your item was damaged or incorrect, you won't pay anything extra. We'll take care of it.
Decide what you'd like us to do
- Refund – we'll return your money to the original payment method. Approved refunds are generally processed within 3–5 business days after we inspect your return, and your bank may need a little longer to show it in your account.
- Exchange – swap your item for the right size or choose a different product you'd prefer. If the new item costs more, you'll simply cover the difference.
- Store credit – get credit you can use anytime on a future order. Credit is applied to your account right away, so you don't have to wait.
If you're exchanging
- Click Search Our Catalog or type in the product name to find what you'd like instead.
- If the new item is more expensive, you'll just pay the difference at checkout.
Choose how to send the item back
- Buy a prepaid shipping label from us – the easiest option. Just select your package size, pay securely online, and print your label.
- Use your own carrier – you're also welcome to ship it back with your preferred courier if that works better for you.
Submit and ship
- After submitting your return, you'll receive clear instructions to complete the process.
- As soon as we receive your item, we'll take care of your refund, exchange, or store credit right away.
What happens next
Once your item is on its way back.
We receive itUse the tracking on your label to follow it back to us.
We inspect itWe check condition and tags, then confirm your return is accepted.
You get paidRefunds in 3–5 business days after inspection; store credit is instant; exchanges ship as soon as approved.
Ready?
Have your order number and email handy. Please don't ship anything until your request is approved.