D&K Suit City Returns and Exchanges Policy

Effective: September 2026

D&K Suit City is operated by 404 Premium Clothing LLC.

We want you to be satisfied with your purchase. This policy explains the eligibility requirements, costs, and procedures for domestic and international returns and exchanges.

Nothing in this policy limits any mandatory consumer rights that apply under local law.

1. Return Window

Online purchases must generally be submitted through our Returns Portal within 30 days after delivery.

Purchases made at a D&K Suit City retail location must generally be returned within 30 days after purchase.

Additional statutory rights may apply to customers in the European Union, European Economic Area, and United Kingdom, as explained below.

2. Return Eligibility

Unless an exception or applicable law provides otherwise, returned merchandise must be:

• Unworn, unwashed, and unaltered

• Free from stains, odors, damage, and signs of wear

• Returned with the original tags, labels, accessories, and packaging

• Accompanied by valid proof of purchase

• Returned with its original hanger when the item was shipped on a hanger

Customers may carefully try on apparel to determine fit. Wearing an item beyond what is reasonably necessary to evaluate its fit, appearance, or condition may make it ineligible for return or may result in a deduction for diminished value, where permitted by law.

Returns that do not satisfy these requirements may be refused or may receive a reduced refund reflecting the item’s actual loss in value. Any deduction required by applicable law will be based on the condition and diminished value of the returned merchandise.

3. Starting a Return or Exchange

Start your request through our Returns Portal:

https://www.dksuitcity.com/a/returnzap

You will need your order number and the email address associated with the order.

Do not send merchandise without first submitting a request. Unauthorized packages may be delayed or refused.

The return address is:

D&K Suit City
4570 Memorial Drive
Decatur, GA 30032
United States

Domestic online purchases may also be brought to a D&K Suit City retail location with proof of purchase. International purchases must be submitted through the Returns Portal and returned by mail unless we provide different instructions.

4. Domestic Exchanges

Eligible orders delivered within the United States may be exchanged for another size, color, or style.

For an approved domestic exchange:

• D&K Suit City will provide the return shipping label.

• If the replacement item costs more, the customer must pay the difference.

• If it costs less, any remaining balance will be refunded or credited as shown in the Returns Portal.

• Replacement merchandise is subject to availability.

• Exchange merchandise is not reserved until the exchange is approved and processed.

If the requested item is unavailable, the customer may select another eligible item, store credit, or a refund in accordance with this policy.

5. Domestic Returns

For eligible domestic returns that are not caused by a D&K Suit City error or product defect:

• Return shipping is paid by the customer.

• The cost of a prepaid return label may be collected through the Returns Portal or deducted from the refund.

• If the order received free shipping as part of a promotion or qualifying order total, everything is refunded except the original shipping cost.

When an item is defective, damaged upon arrival, or incorrect because of a D&K Suit City error, we cover return shipping and the original shipping cost is refunded in full.

6. International Returns

Eligible international purchases may be returned for:

• A refund to the original payment method; or

• D&K Suit City store credit.

International customers are responsible for the actual cost of shipping eligible change-of-mind returns to the United States.

When available, the Returns Portal will display the cost of a prepaid return label before the return is confirmed. If a prepaid label is unavailable for the customer’s country, the customer may be instructed to use a trackable shipping service at their own expense.

International customers should retain the shipping receipt and tracking information until the return has been received and processed.

International return packages must follow the customs instructions provided with the return authorization. Customers must describe the shipment accurately as returned merchandise and must not declare it as a gift or enter an inaccurate value.

7. International Exchanges and Replacement Orders

We do not process direct exchanges for international orders.

If an international customer needs another size, color, or item, the customer should:

1. Return the original eligible merchandise for a refund or store credit.

2. Place a new order through our website.

3. Pay the shipping charges, duties, taxes, and other amounts calculated for the new order at checkout.

Store credit is optional and cannot be required instead of a refund where applicable law entitles the customer to a refund to the original payment method.

Prices, promotions, and inventory may change before a replacement order is placed. Merchandise is not reserved while an international return is in transit.

A replacement order is a new international shipment. Shipping charges and any applicable duties or taxes will be calculated again at checkout.

8. Original Shipping Charges

Except where applicable law requires otherwise, original shipping and handling charges are non-refundable. If the order received free shipping, everything is refunded except the original shipping cost, as described in Section 5.

For a qualifying cancellation or withdrawal in the European Union, European Economic Area, or United Kingdom, D&K Suit City will refund the cost of the least-expensive standard delivery method offered for the order when required by law.

If the customer selected an expedited or more expensive delivery service, the additional amount paid above the standard delivery cost will not be refunded.

A partial return does not normally qualify for a refund of the original delivery charge unless applicable law requires it.

9. Duties, Taxes, and Customs Charges

Eligibility for a refund of import duties, taxes, or customs charges depends on how those amounts were collected and the rules of the applicable customs authority or international checkout provider.

Where permitted, customers may need to apply directly to their local customs authority or carrier for reimbursement. D&K Suit City will not issue a duplicate refund for duties or taxes already refunded by another party.

Nothing in this section limits any refund D&K Suit City is legally required to provide.

10. Refunds and Store Credit

After a return arrives, we will inspect it and notify the customer whether it has been accepted.

Approved refunds are generally processed within three to five business days after inspection. Additional time may be required for the customer’s bank or payment provider to post the refund.

Refunds will be issued to the original payment method unless the customer selected and agreed to receive store credit. Orders paid through Klarna will be refunded only through the original Klarna payment method.

Store credit:

• Will be sent electronically

• May be used on a future eligible purchase

• Is not redeemable for cash except where required by law

• Cannot ordinarily be converted to an original-payment refund after it has been accepted and issued

Return-label costs and non-refundable original shipping charges may be deducted from the refund as explained in this policy.

Currency-conversion differences or fees charged independently by a bank, card issuer, or payment provider are outside D&K Suit City’s control.

11. Promotional and Bundle Purchases

Refunds are based on the amount actually paid after discounts.

If returning part of a bundle, buy-one-get-one offer, or other multi-item promotion causes the remaining merchandise to no longer qualify for the promotion, the order and refund may be recalculated under the original promotion’s terms.

The refund shown in the Returns Portal will reflect the promotional value allocated to the returned merchandise and any necessary adjustment to the items retained.

12. Final-Sale and Non-Returnable Merchandise

Unless applicable law gives the customer a mandatory right to return the merchandise, the following are not eligible for return or exchange:

• Items clearly marked “Final Sale” before purchase

• Customized, personalized, or made-to-order merchandise

• Merchandise altered or tailored at the customer’s request

• Worn, washed, damaged, or improperly handled merchandise

• Items missing essential components, tags, or accessories

• Gift cards and store credit, except where required by law

• Order protection and other services that have already been fully provided, except where required by law

• Items from special events or pop-up locations when clearly designated as final sale before purchase

A “Final Sale” designation does not eliminate a mandatory right of withdrawal, cancellation, or remedy where local law provides one.

13. Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what was ordered, contact us as soon as reasonably possible through the Returns Portal or at support@dksuitcity.com.

For an approved claim caused by a product defect or D&K Suit City error:

• D&K Suit City will cover the reasonable return shipping cost.

• No shipping amount will be deducted from the refund.

• We will provide an appropriate replacement, repair, refund, or other remedy.

• If a replacement is approved, D&K Suit City will cover the replacement shipping cost.

Requesting that customers contact us promptly helps us investigate carrier or fulfillment problems. It does not limit any longer period or remedy provided by applicable law.

Normal wear, accidental damage, misuse, improper care, and alterations performed after delivery are not considered manufacturing defects.

14. European Union and EEA Right of Withdrawal

Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an eligible online purchase without providing a reason.

A qualifying customer must notify D&K Suit City of the decision to withdraw within 14 days after the customer, or a person designated by the customer other than the carrier, receives the merchandise.

The customer may exercise this right by using the “Withdraw from Contract Here” function displayed on our website. We will send electronic acknowledgement after the withdrawal request is submitted.

After notifying us, the customer must return the merchandise without undue delay and generally no later than 14 days after communicating the decision to withdraw.

For an eligible withdrawal:

• No return reason is required.

• No restocking, processing, or shipping-recovery charge will be applied.

• The customer is responsible only for the direct cost of returning the merchandise, provided that this responsibility was disclosed before purchase.

• D&K Suit City will refund the eligible merchandise amount and the required standard outbound delivery charge.

• The refund will be made to the original payment method unless the customer expressly agrees to another method.

• D&K Suit City may withhold the refund until the merchandise is received or the customer supplies evidence that it was sent, whichever occurs first.

• The customer may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the merchandise’s nature, characteristics, and fit.

The statutory right of withdrawal may not apply to merchandise made to the customer’s specifications, clearly personalized merchandise, or other products legally exempt from withdrawal.

This commercial policy does not limit separate rights concerning defective, damaged, or nonconforming merchandise, including any applicable legal guarantee.

15. United Kingdom Cancellation Rights

Qualifying United Kingdom customers may notify D&K Suit City that they are cancelling an eligible online purchase within 14 days after receiving it. After providing notice, the customer generally has another 14 days to return the merchandise.

For a qualifying cancellation:

• The customer does not need to provide a reason.

• No restocking, processing, or shipping-recovery charge will be applied.

• The customer may be responsible for the direct cost of returning the merchandise when disclosed before purchase.

• D&K Suit City will refund the eligible merchandise and the required standard outbound delivery charge.

• Additional charges for expedited delivery are not refundable.

• D&K Suit City may make a lawful deduction for diminished value caused by excessive handling.

Exceptions may apply to customized, personalized, altered, and other legally exempt merchandise.

16. Refused and Undeliverable International Shipments

An international order that is refused, unclaimed, or returned because of an incorrect or incomplete address is not automatically treated as an approved return.

To the extent permitted by law, the refund may be reduced by costs charged to D&K Suit City for:

• Original outbound shipping

• Return transportation

• Address correction

• Customs handling

• Duties, taxes, or carrier charges

• Abandonment or disposal of the shipment

Any mandatory consumer rights will continue to apply.

17. Contact Us

For questions or assistance:

Email: support@dksuitcity.com
Customer Service: +1 855-357-8482
Returns Portal: https://www.dksuitcity.com/a/returnzap

D&K Suit City
Operated by 404 Premium Clothing LLC
4570 Memorial Drive
Decatur, GA 30032
United States