D&K Suit City Shipping Policy

Thank you for shopping with D&K Suit City! We’re committed to providing a smooth and reliable shipping experience. Below is our detailed shipping policy to ensure you know what to expect:

Shipping Method

• All orders are shipped using UPS Ground, a trusted and efficient carrier.  
  We offer Free Ground Shipping on all orders over $100 within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories).  
• For orders under $100, shipping costs will be calculated at checkout using significantly discounted UPS rates to keep your costs low. These rates are automatically applied based on your order weight and destination.  

Delivery Time  

• Standard shipping typically takes 3-5 business days for delivery after the order has been shipped, depending on your location.  
• Delivery times may vary due to factors like distance from our warehouse, weather conditions, or carrier delays. For example, orders shipped to rural areas may take closer to 5 days, while urban areas might receive them in 3 days.  
  
  *Note: Business days are Monday through Friday, excluding federal holidays.  

Processing Time

• All orders are processed within 2 business days (Monday-Friday, excluding holidays). For example, an order placed on Friday after business hours will be processed by Tuesday and shipped shortly after.  
• Once processed, your order is handed over to UPS Ground for delivery. You’ll receive a confirmation email when your order is ready to ship.  

International Shipping

• At this time, we only ship within the United States, including the contiguous 48 states, Alaska, and Hawaii. We do not ship to U.S. territories or internationally.  
  We’re working to expand our shipping options in the future, so stay tuned for updates!  

Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email. This allows you to monitor your package’s journey in real-time through the UPS website.  
  If you don’t see the tracking email, check your spam/junk folder or contact our support team for assistance.  

Address Accuracy

• Please ensure your shipping address is accurate and complete when placing your order. Incorrect or incomplete addresses (e.g., missing apartment numbers or incorrect ZIP codes) may cause delays or result in the package being returned to us.  
• D&K Suit City is not responsible for delays or additional fees caused by address errors. If an order is returned due to an incorrect address, you may be responsible for additional shipping costs to resend the package. 

Shipping Restrictions

• Some items, such as oversized or specialty products, may have specific shipping requirements or longer delivery times. These will be noted on the product page or at checkout.  
• We do not ship to P.O. boxes at this time, as UPS Ground requires a physical address for delivery.  

Questions or Concerns?

• If you have any questions about your shipment, need help with tracking, or have special requests, our customer support team is here to assist. You can reach us via email at info@dksuitcity.com or through our website’s contact form. We aim to respond within 24-48 hours during business days.  
  
  
  

Thank you for choosing D&K Suit City! We’re excited to get your order to you as quickly as possible.

 

Disclaimer: Lost or Stolen Packages

At D&K Suit City, we genuinely care about your shopping experience and want every order to arrive safely. Once your package is marked as delivered by UPS, it is considered fulfilled on our end. However, we completely understand how upsetting it can be if your item goes missing after delivery.

While we are not liable for lost or stolen packages, we’re here to support you. If you believe your package is missing, we recommend contacting UPS to begin an investigation. You’re also welcome to reach out to us — we’ll be more than happy to assist by providing any details or documents you may need to help with your claim.

To help protect your order from potential loss, damage, or theft, we strongly encourage purchasing OrderProtect at checkout for added peace of mind.

Your trust means a lot to us, and we’ll always do our best to help however we can.