D&K Suit City Shipping Policy

Effective: September 2026

D&K Suit City is operated by 404 Premium Clothing LLC.

Processing

Orders placed before 3:00 p.m. Eastern Time on business days usually ship the same business day. Orders placed after 3:00 p.m., on weekends, or on holidays will usually ship the next business day.

Business days are Monday through Friday, excluding applicable holidays.

Processing times are estimates and may be longer during sales, holidays, severe weather, inventory reviews, or other periods of high order volume. Processing time is separate from carrier transit time.

Submitting an order does not guarantee same-day shipment. Orders may be delayed while we verify payment, inventory, shipping information, or suspected fraud.

Domestic Shipping

Domestic orders are generally shipped through UPS.

Free UPS Ground shipping is available for qualifying orders of $150 or more delivered within the contiguous United States, which consists of the 48 adjoining states and Washington, D.C.

Orders delivered to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, or other destinations outside the contiguous United States do not qualify for free shipping unless expressly stated during a promotion.

Available shipping methods and charges will be displayed at checkout.

Expedited Shipping

Expedited shipping shortens the expected carrier transit time but does not eliminate order processing time.

UPS Next Day Air and other expedited services are subject to carrier availability, service areas, cutoff times, weather conditions, and operational delays. Delivery dates shown at checkout are estimates unless D&K Suit City expressly identifies a service as guaranteed.

D&K Suit City is not responsible for carrier delays outside our reasonable control. This does not affect any rights provided by applicable law.

International Shipping

We currently ship eligible merchandise to supported destinations in the United Kingdom and European Union through DHL.

International orders do not qualify for free shipping. Available shipping methods and charges vary by destination, package size, weight, and service level and will be displayed at checkout.

International delivery estimates do not include possible delays caused by customs clearance, government inspections, incomplete customer information, local delivery conditions, or other events outside D&K Suit City’s reasonable control.

International shipping availability may be changed or restricted at any time based on carrier service, product restrictions, customs requirements, or applicable law.

International Duties, Taxes, and Customs Charges

International customers are responsible for all applicable import duties, VAT, taxes, customs charges, brokerage fees, handling fees, and other government or carrier-imposed charges associated with their orders, except where D&K Suit City or our checkout provider expressly states that a particular charge is included or prepaid.

Depending on the destination and checkout service:

• Duties and taxes may be calculated and collected during checkout; or

• Duties and taxes may be assessed after shipment and collected by DHL, another carrier, or the destination country’s customs authority before or upon delivery.

International shipping charges displayed at checkout do not include duties, taxes, or customs charges unless checkout expressly states that those amounts are included.

Customs charges are determined by the destination country and may be based on the merchandise description, declared value, country of origin, tariff classification, and local regulations. D&K Suit City does not control charges imposed by customs authorities, carriers, or other third parties.

Customers are responsible for determining whether an order may be imported into the destination country and for providing any identification, tax number, authorization, or documentation required for customs clearance.

Customs Delays

International orders may be held or inspected by customs authorities. Customs processing times vary and are not included in estimated delivery dates.

D&K Suit City cannot guarantee when an international shipment will be released by customs. Customers should respond promptly to requests from DHL or customs authorities for payment, identification, or additional information.

Failure to provide required information or pay applicable duties, taxes, or fees may cause the shipment to be delayed, returned, abandoned, or destroyed.

Refused or Unclaimed International Shipments

Customers should not refuse delivery as a method of returning an order.

A shipment that is refused, unclaimed, or returned because the customer did not pay required duties or taxes is not automatically considered an approved return.

To the extent permitted by law, the customer may be responsible for costs charged to D&K Suit City because of a refused, unclaimed, or undeliverable shipment, including:

• Original shipping charges

• Return transportation charges

• Customs duties and taxes

• Brokerage and handling fees

• Address-correction charges

• Storage, abandonment, or disposal fees

These costs may be deducted from an otherwise eligible refund where permitted by law.

Mandatory cancellation, withdrawal, refund, and product-conformity rights provided by applicable law remain unaffected. Customers wishing to return an international order should use our authorized Returns Portal instead of refusing delivery.

International Returns and Replacement Orders

International returns are governed by our Returns and Exchanges Policy.

Eligible international merchandise may be returned for a refund or optional store credit. Customers are responsible for the return shipping cost unless the return results from defective, damaged, or incorrect merchandise or applicable law requires otherwise.

We do not process direct exchanges for international orders. Customers who need another size, color, or item should return the original merchandise and place a new order.

A replacement order is treated as a new international shipment. The customer is responsible for the new order’s shipping charges and any applicable duties, taxes, customs charges, or fees calculated at checkout or assessed upon importation.

Start a return through our Returns Portal:

https://www.dksuitcity.com/a/returnzap

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, suite, unit, postal code, telephone number, or customs information.

Please review the shipping address carefully before placing an order. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after an order has been submitted or transferred to the carrier.

Packages returned because of an incorrect, incomplete, or undeliverable address may be subject to additional shipping and carrier charges where permitted by law.

D&K Suit City is not responsible for delays caused by inaccurate or incomplete information supplied by the customer.

Tracking and Delivery

Tracking information will be sent to the email address associated with the order when available. Tracking activity may take time to appear after a label is created.

A carrier delivery scan is evidence that the package was delivered, but it does not eliminate any rights or remedies provided by applicable law.

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Check the delivery area, mailbox, building entrance, or parcel locker.

2. Ask household members, neighbors, reception staff, or property management whether they accepted it.

3. Contact UPS or DHL for delivery details.

4. Contact D&K Suit City promptly if the package still cannot be located.

We will assist with an appropriate carrier investigation when reasonably possible. Carrier investigations and claim decisions are subject to the carrier’s procedures and timelines.

Order Protection

When offered, customers may add OrderProtect during checkout for additional coverage against certain incidents such as loss, theft, or damage.

OrderProtect is subject to its own terms, conditions, exclusions, and claim procedures. Purchasing or declining optional order protection does not waive or reduce any non-waivable rights provided by applicable law.

Damaged or Incorrect Shipments

Please inspect the shipment promptly after delivery.

If an order arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as reasonably possible. Include the order number and photographs of the merchandise, packaging, and shipping label when available.

When D&K Suit City confirms a defect, transit damage, or fulfillment error, we will provide an appropriate remedy and cover reasonable return or replacement shipping costs as required by our Returns and Exchanges Policy and applicable law.

Events Outside Our Control

Delivery may be affected by weather, natural disasters, transportation interruptions, labor disputes, customs actions, government restrictions, public emergencies, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist affected customers, but delivery estimates may change when these events occur. This section does not limit any mandatory rights provided by applicable law.

Questions

For shipping questions or assistance, contact:

Email: support@dksuitcity.com
Customer Service: +1 855-357-8482

D&K Suit City
Operated by 404 Premium Clothing LLC
4570 Memorial Drive
Decatur, GA 30032
United States