Frequently Asked Questions
Shipping & Delivery
When will my order ship?
Orders placed before 3:00 p.m. Eastern Time on a business day usually ship the same business day. Orders placed after 3:00 p.m., on weekends, or on holidays usually ship the next business day. Processing may take longer during sales, holidays, severe weather, or high order volume, and processing time is separate from carrier transit time.
Do you offer free shipping?
Yes. Free UPS Ground shipping is available on qualifying orders of $150 or more delivered within the contiguous United States (the 48 adjoining states plus Washington, D.C.). Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, or international destinations don't qualify unless a promotion says otherwise.
Which carriers do you use?
Domestic orders generally ship via UPS. International orders ship via DHL.
Can I get my order faster?
Yes. Expedited options like UPS Next Day Air are available at checkout. Expedited shipping shortens carrier transit time but doesn't remove order processing time. Delivery dates shown at checkout are estimates unless we specifically identify a service as guaranteed.
Do you ship internationally?
Yes. We ship eligible merchandise to supported destinations in the United Kingdom and European Union via DHL. International orders don't qualify for free shipping; rates vary by destination, size, weight, and service level and are shown at checkout.
Who pays duties, VAT, and customs fees on international orders?
The customer is responsible for all import duties, VAT, taxes, customs charges, brokerage fees, and handling fees, unless checkout expressly states a charge is included or prepaid. Depending on your destination, these may be collected at checkout or assessed after shipment and collected by DHL or your local customs authority before delivery.
My international order is stuck in customs. What now?
Customs holds and inspections are common and aren't included in delivery estimates. Respond promptly to any request from DHL or customs for payment, ID, or documents. If required information or fees aren't provided, the shipment may be delayed, returned, abandoned, or destroyed. We can't guarantee when customs will release a shipment.
How do I track my order?
Tracking is emailed to the address on your order once available. Tracking activity can take some time to appear after a label is created.
Tracking says delivered, but I don't have my package.
Please take these steps:
- Check the delivery area, mailbox, building entrance, or parcel locker.
- Ask household members, neighbors, reception staff, or property management.
- Contact UPS (domestic) or DHL (international) for delivery details.
- Contact us promptly if it still can't be located. We'll help open a carrier investigation where possible.
Can I change my shipping address after ordering?
Contact us immediately. We'll do everything we can to catch the order before it moves, but once an order has been fulfilled and handed to the carrier it becomes very difficult to edit, and we can't guarantee a change at that point. Packages returned due to an incorrect or incomplete address may incur additional shipping and carrier charges.
What is OrderProtect?
When offered, OrderProtect can be added at checkout for extra coverage against incidents like loss, theft, or damage. It has its own terms, exclusions, and claim process.
My order arrived damaged, incomplete, or incorrect.
Contact us as soon as possible with your order number and photos of the merchandise, packaging, and shipping label. Once we confirm a defect, transit damage, or fulfillment error, we'll provide a remedy and cover reasonable return or replacement shipping.
Products & Sizing
How are your suits sold? Can I mix jacket and pant sizes?
Our suits are sold as a set, jacket and pants together, in the size combinations shown on the product page. Those listed combinations are the only options available, so we're not able to swap the pants for a different waist. If a suit comes with a 36 waist, we can't substitute a 38. If you need a different pant size than the set provides, our in-store teams can help you find a set that fits, and any tailoring after purchase is up to you.
Returns & Exchanges
How long do I have to return something?
Online purchases must be submitted through our Returns Portal within 30 days after delivery. In-store purchases must be returned within 30 days after purchase. Customers in the EU, EEA, and UK may have additional statutory rights.
What condition does the item need to be in?
Returned merchandise must be unworn, unwashed, and unaltered; free of stains, odors, and damage; returned with original tags, labels, accessories, and packaging; accompanied by valid proof of purchase; and returned with its original hanger if it shipped on one. You're welcome to try items on for fit, but wear beyond what's needed to evaluate fit may make an item ineligible or reduce the refund.
How do I start a return or exchange?
Go to our Returns Portal and enter your order number and the email address on the order. Please don't ship anything back before submitting a request, as unauthorized packages may be delayed or refused. For a step-by-step walkthrough, see How To File For a Return or Exchange.
Who pays for return shipping?
Return shipping is paid by the customer. If your order received free shipping, everything is refunded except the original shipping cost. When an item is defective, arrived damaged, or is incorrect due to our error, we cover return shipping and refund your order in full.
Can I exchange for a different size, color, or style?
Yes, on eligible orders delivered within the U.S. We provide the return shipping label. If the replacement costs more, you pay the difference; if it costs less, the balance is refunded or credited. Replacements are subject to availability and aren't reserved until the exchange is approved and processed.
Can international customers exchange?
No. We don't process direct exchanges on international orders. Return the original item for a refund or store credit, then place a new order. The new order is a new international shipment, so shipping and any duties or taxes are calculated again at checkout.
Can I return an online order at a store?
Yes. Domestic online purchases can be brought to any D&K Suit City location with proof of purchase. International purchases must go through the Returns Portal and be returned by mail.
When will I get my refund?
We inspect returns on arrival and let you know if the return is accepted. Approved refunds are generally processed within 3 to 5 business days after inspection, and your bank or payment provider may need additional time to post it. Refunds go to the original payment method unless you chose store credit. Orders paid with Klarna are refunded only through Klarna.
Do you refund original shipping charges?
Original shipping and handling is generally non-refundable, except where law requires otherwise. If your order received free shipping, everything is refunded except the original shipping cost. For a qualifying EU/EEA/UK cancellation, we refund the least-expensive standard delivery method offered; any amount paid above that for expedited service isn't refunded. Partial returns don't normally qualify for a delivery-charge refund.
What can't be returned?
Unless law requires otherwise: items marked "Final Sale" before purchase; customized, personalized, or made-to-order merchandise; items tailored or altered at your request; worn, washed, or damaged items; items missing essential components, tags, or accessories; gift cards and store credit; order protection or other services already fully provided; and clearly designated final-sale items from special events or pop-ups.
What happens if I return part of a bundle or BOGO order?
Refunds are based on the amount actually paid after discounts. If returning part of a bundle or multi-item promotion means the remaining items no longer qualify, the order and refund may be recalculated under the original promotion's terms. The Returns Portal shows the promotional value allocated to the returned item and any adjustment to what you keep.
How does store credit work?
Store credit is sent electronically and can be used on a future eligible purchase. It isn't redeemable for cash except where required by law, and once accepted and issued it ordinarily can't be converted to a refund on your original payment method.
I'm in the EU, EEA, or UK. What are my cancellation rights?
You may have a statutory right to withdraw from or cancel an eligible online purchase without giving a reason. Notify us within 14 days of receiving the merchandise (EU/EEA customers can use the "Withdraw from Contract Here" function on our site), then return the item within 14 days of that notice. No restocking, processing, or shipping-recovery charge is applied, and we refund the merchandise plus the required standard outbound delivery charge. You're responsible for the direct cost of return shipping, and a lawful deduction may apply for diminished value from excessive handling. Exceptions apply to customized, personalized, and other legally exempt merchandise.
Can I just refuse delivery to return my order?
Please don't. A refused, unclaimed, or undeliverable shipment isn't automatically an approved return, and costs charged to us (outbound shipping, return transport, address correction, customs handling, duties, storage, or disposal) may be deducted from an otherwise eligible refund. Use the Returns Portal instead.
Orders, Pricing & Promotions
Are the deals shown on the site actually live?
Yes. Any bundle, markdown, or promotional offer is active and valid while it's visible on the site. Once an item or bundle sells out it's removed automatically until it's restocked.
How do I apply a discount?
Promotional pricing is applied automatically at checkout unless stated otherwise. Promo codes must be entered during checkout, and they can't be added to an order after the fact.
Can I combine discounts or stack codes?
No, unless we explicitly say so. Only one offer may be applied per transaction.
How long do promotions last?
If a promotion has a set end date, it's shown on the site. If no end date appears, the promotion runs until it's removed or marked expired.
What if a price or promotion is displayed incorrectly?
We reserve the right to correct pricing errors, system issues, or inaccurate promotional displays, and to adjust affected orders. If an adjustment affects your purchase, we'll notify you.
Do you have a rewards program?
Yes. D&K Suit City Rewards is free to join and earns you points on every purchase, redeemable for discounts on future orders. Create an account to join.
How do I earn and redeem points?
Click the rewards launcher on any page of our site and sign in or create an account to open your rewards panel. Points are added to your account automatically after each qualifying purchase, and the panel shows your current balance along with any other ways to earn. When you're ready to use them, redeem your points in the panel for a discount code, then enter that code at checkout to apply it to your order.
Stores & Company
Where are your stores and what are your hours?
We have six locations across Metro Atlanta, all open Monday to Saturday 10am to 7pm and Sunday 12pm to 6pm:
- Atlanta (SW) — 2975 Headland Dr, Atlanta, GA 30311
- Decatur — 4570 Memorial Dr, Decatur, GA 30032
- South DeKalb Mall — 2801 Candler Rd #57D, Decatur, GA 30034
- Duluth — 3750 Venture Dr, Duluth, GA 30096
- Morrow — 1360 Mt Zion Rd, Morrow, GA 30260
- Stone Mountain — 5370 US-78 #500, Stone Mountain, GA 30087
See full details on our Locations page.
Do I need an appointment to shop in store?
No. Every location stocks a full range of men's and boys' suits, blazers, tuxedos, and formalwear. Just walk in.
How do I contact customer service?
Email support@dksuitcity.com or call +1 855-357-8482, Monday through Friday, 8:00 AM to 5:00 PM. For general questions you can also use the form on our Contact Us page and we'll reply within the next business day.
Do you offer wholesale pricing?
Yes. We offer wholesale pricing on suits, blazers, and formalwear for retailers, event planners, and organizations, with flexible order quantities and dedicated support. Contact us to get started.
Do you have an affiliate program?
Yes. If you share D&K looks with an audience, you can apply through our Affiliate Form and get paid for referrals.
Are you hiring?
For corporate careers, email your resume to support@dksuitcity.com.